Cancellation &
Rescheduling Policy

All cancellations must be sent via WhatsApp to your assigned coach or Hyper Badminton's main line. Verbal or in-person notices are not accepted.

• Treated as a cancellation + new booking — same window rules apply.

• 1 free reschedule per calendar month with 48+ hours notice.

• Extra reschedules in the same month follow the charge table above.

• Valid MC within 24 hours of missed session → full makeup, no charge.

• Hospitalisation or serious injury → sessions frozen up to 60 days with documentation.

• Family emergencies (death, immediate family hospitalisation) → handled case-by-case, always fairly.

• You get a full makeup session within 14 days, OR a full credit to next billing cycle.

• We'll give at least 24 hours notice wherever possible.

• Sudden unavailability → you're notified immediately and offered priority rebooking.

• Sessions begin and end at the scheduled time — court bookings are fixed.

• Within 15 minutes late → session proceeds with remaining time.

• 15+ minutes late with no notice → treated as no-show. Full fee. No makeup.

• Running late? Message your coach. A heads-up goes a long way.

• 3+ cancellations in 30 days → a review conversation will be initiated.

• 5+ cancellations in 60 days → Hyper Badminton may pause or end the engagement. Remaining sessions credited at single-session rate.

• This isn't punitive — it's about commitment. If scheduling is tough, we'd rather adjust your programme.

• All packages must be used within the validity period stated at purchase.

• Unused sessions beyond validity are forfeited unless a freeze has been approved.

• Sessions on Singapore public holidays proceed unless we notify you 7+ days in advance.

• Unexpected venue closures (maintenance, government directive) → treated as coach-initiated cancellation.